Return and Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our return and refund policy below.
Returns
- You may return most items within 30 days of receiving your order for a full refund or exchange.
- Items must be returned in their original condition, unused, and with all original packaging and tags.
- To start a return, please contact us at bluebyesp@gmail.com with your order number and reason for the return.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 business days, and the amount will be credited to your original method of payment.
- Shipping costs are non-refundable, and you are responsible for return shipping charges unless the return is due to our error.
Exchanges
- If you would like to exchange an item for the same product or a different one, please contact us at bluebyesp@gmail.com. We will guide you through the exchange process.
Non-Returnable Items
- Some items may not be eligible for return due to hygiene or custom nature (e.g., personalized products). These will be clearly indicated on the product page.
Contact Us
If you have any questions about returns or refunds, please contact us at bluebyesp@gmail.com. We’re here to help!